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Verizon ditches Hub – but was it doomed from the start?

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This week, word came out that Verizon is pulling the plug on its Hub media phone and VoIP service — all the more ironic given a report out this week saying media phones will be big business in the future. In retrospect, Verizon’s Hub product was doomed from its launch for three reasons.

1)  [...]

Monday morning and the disconnect between Verizon repair and Verizon call center — again

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At 9:48 AM, I received a call from a Verizon call center in Virginia, telling me that my landline service was fixed and if I had any questions or other problems, please feel free to call. This message was read by a human being working through a script.

Meanwhile,  there’s a Verizon truck parked [...]

Verizon repair Sunday phone call

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Verizon supervisors work on Sundays, it appears.

I spent 10 minutes on the phone going over the repair status of my Verizon landline with a Verizon supervisor.  I currently have dial-tone through a temporary jury-rig (hmm, reminds me, must take pictures) between my NIC and my neighbor’s.

The sup was concerned that I didn’t [...]

More repair activity from Verizon this Saturday

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Pull into my driveway at approximately 2:30 PM today to see the s local Verizon guy in front of my access box (NIC), and there’s a piece of gray wire coming out of it, looped around/across my neighbor’s fence perimeter. The wire crosses the fence on the other side of my neighbor’s lawn and [...]

Straight talk from a Verizon supervisor…

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At 11:40 AM, a Verizon supervisor — the second tier guys who actually know what the f*** is going on — called me back and clarified the status of the phone repair–

1) The copper is dead between my house and the distribution point, there are no alternatives, Verizon is going to have to [...]

Verizon Repair fiasco continues…

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This morning, I called Verizon’s number to see what time a tech would be out to look at my dead landline

Much to my surprise, the auto-bot said the trouble ticket had been closed. Once again, using the magic word “Attendant” to cut through the voice recognition robot, I got a live human being [...]

Virginia PUC motivates Verizon repair for landline and other mysteries

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The Virginia State Corporation Commission (SCC)’s Division of Communications is my new BFF when it comes to dealing with Verizon.

Earlier today, I filed a complaint on the SCC’s website, asking why it would take Verizon up to seven (7) days to come out and restore my dial tone. I subsequently exchanged several emails [...]

Virginia PUC responds faster than Verizon landline repair

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My Verizon landline went dead on Monday. I filed a trouble ticket on Monday evening. At that time I was told that “the latest someone would be out to look at my line would be Monday, July 13, but if there’s someone free earlier, we’ll call you…”

Seven days for a tech to come [...]

Verizon wireline's 7 day service window

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If you want to know one of the supporting reasons why Verizon continues to lose landlines, it boils down to one word: service.

My Verizon landline died sometime yesterday. I placed a service call last night and was told the latest someone would show up would be July 13 – seven days from the [...]

Google Voice opens the doors, finally

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After two weeks of hype and rumors, Google Voice is starting to hand out phone numbers to its waiting list.  Although, after yesterday’s “Today” show segment, the company might not have had a choice.

I guess I am suffering from Google-burnout, between the hype for Google Voice, how Google is supposed to respond to [...]