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Virginia PUC motivates Verizon repair for landline and other mysteries

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The Virginia State Corporation Commission (SCC)’s Division of Communications is my new BFF when it comes to dealing with Verizon.

Earlier today, I filed a complaint on the SCC’s website, asking why it would take Verizon up to seven (7) days to come out and restore my dial tone. I subsequently exchanged several emails [...]

Virginia PUC responds faster than Verizon landline repair

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My Verizon landline went dead on Monday. I filed a trouble ticket on Monday evening. At that time I was told that “the latest someone would be out to look at my line would be Monday, July 13, but if there’s someone free earlier, we’ll call you…”

Seven days for a tech to come [...]