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Net neutrality had been relatively dormant under the previous administration, but an all-Democratic Congress and Administration has put the issue front-and-center. FCC Chairman Julius Genachowski drew a line in the sand this week to carriers and they’re reacting with their usual party lines. In a Monday speech at the Brookings Institute, Genachowski indicated the [...] Having recently gone through my own personal quest to get Verizon to repair my landline, I feel compelled to share five tips to get better information and results out of the phone company. Business owners may want to note 3-5 in case they run into problems since they apply equally well. I know I’m [...] Clone-Wars DIGEX colleague John Todd had some issues with his Comcast service a couple of days ago and posted his difficulties on social media (Facebook, Twitter). Within a few hours, Comcast’s “hit squad” was following up on John’s post, and Tweeting back to me on a comment I made to John about the existence [...] At one point this morning, there were two Verizon trucks plus a contractor’s pickup with backhoe at the ready. Turns out they only need a couple of shovels. Around the corner, the lead Verizon tech of the day found damage that apparently had come from/around work done on the cable company box — a [...] At 9:48 AM, I received a call from a Verizon call center in Virginia, telling me that my landline service was fixed and if I had any questions or other problems, please feel free to call. This message was read by a human being working through a script. Meanwhile, there’s a Verizon truck parked [...] Verizon supervisors work on Sundays, it appears. I spent 10 minutes on the phone going over the repair status of my Verizon landline with a Verizon supervisor. I currently have dial-tone through a temporary jury-rig (hmm, reminds me, must take pictures) between my NIC and my neighbor’s. The sup was concerned that I didn’t [...] Pull into my driveway at approximately 2:30 PM today to see the s local Verizon guy in front of my access box (NIC), and there’s a piece of gray wire coming out of it, looped around/across my neighbor’s fence perimeter. The wire crosses the fence on the other side of my neighbor’s lawn and [...] At 11:40 AM, a Verizon supervisor — the second tier guys who actually know what the f*** is going on — called me back and clarified the status of the phone repair– 1) The copper is dead between my house and the distribution point, there are no alternatives, Verizon is going to have to [...] This morning, I called Verizon’s number to see what time a tech would be out to look at my dead landline Much to my surprise, the auto-bot said the trouble ticket had been closed. Once again, using the magic word “Attendant” to cut through the voice recognition robot, I got a live human being [...] The Virginia State Corporation Commission (SCC)’s Division of Communications is my new BFF when it comes to dealing with Verizon. Earlier today, I filed a complaint on the SCC’s website, asking why it would take Verizon up to seven (7) days to come out and restore my dial tone. I subsequently exchanged several emails [...] |
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