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No sooner than the Federal Communications Commission (FCC) talked up formalizing Net Neutrality policy than did Verizon CTO Dick Lynch appear a week later and talked smack about metered bandwidth options. Hmm, could these items be related? Hmm… In the past, Verizon lobbyists have left the option of a metered plan open, prefacing it with the [...] This week, word came out that Verizon is pulling the plug on its Hub media phone and VoIP service — all the more ironic given a report out this week saying media phones will be big business in the future. In retrospect, Verizon’s Hub product was doomed from its launch for three reasons. 1) Hub was [...] Net neutrality had been relatively dormant under the previous administration, but an all-Democratic Congress and Administration has put the issue front-and-center. FCC Chairman Julius Genachowski drew a line in the sand this week to carriers and they’re reacting with their usual party lines. In a Monday speech at the Brookings Institute, Genachowski indicated the FCC would [...] Having recently gone through my own personal quest to get Verizon to repair my landline, I feel compelled to share five tips to get better information and results out of the phone company. Business owners may want to note 3-5 in case they run into problems since they apply equally well. I know I’m not alone [...] Clone-Wars DIGEX colleague John Todd had some issues with his Comcast service a couple of days ago and posted his difficulties on social media (Facebook, Twitter). Within a few hours, Comcast’s “hit squad” was following up on John’s post, and Tweeting back to me on a comment I made to John about the existence of the [...] At one point this morning, there were two Verizon trucks plus a contractor’s pickup with backhoe at the ready. Turns out they only need a couple of shovels. Around the corner, the lead Verizon tech of the day found damage that apparently had come from/around work done on the cable company box — a finding that will, [...] At 9:48 AM, I received a call from a Verizon call center in Virginia, telling me that my landline service was fixed and if I had any questions or other problems, please feel free to call. This message was read by a human being working through a script. Meanwhile, there’s a Verizon truck parked outside, a [...] Verizon supervisors work on Sundays, it appears. I spent 10 minutes on the phone going over the repair status of my Verizon landline with a Verizon supervisor. I currently have dial-tone through a temporary jury-rig (hmm, reminds me, must take pictures) between my NIC and my neighbor’s. The sup was concerned that I didn’t get phone calls [...] Pull into my driveway at approximately 2:30 PM today to see the s local Verizon guy in front of my access box (NIC), and there’s a piece of gray wire coming out of it, looped around/across my neighbor’s fence perimeter. The wire crosses the fence on the other side of my neighbor’s lawn and is [...] At 11:40 AM, a Verizon supervisor — the second tier guys who actually know what the f*** is going on — called me back and clarified the status of the phone repair– 1) The copper is dead between my house and the distribution point, there are no alternatives, Verizon is going to have to dig and [...] |
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