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Verizon Business improves VoIP SLA, adds Switzerland to VoIP portfolio

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Verizon Business (www.verizonbusiness.com) has upgraded its VoIP SLA for businesses and introduced Switzerland to its VoIP portfolio of services.

The new SLA guarantees a MOS score of 4.0 – up from 3.8 – and introduces a new four-hour mean-time-to-repair metric if you’re willing to pay for it. Currently, the SLA is available for all [...]