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Comcast is listening

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Clone-Wars DIGEX colleague John Todd had some issues with his Comcast service a couple of days ago and posted his difficulties on social media (Facebook, Twitter).

Within a few hours, Comcast’s “hit squad” was following up on John’s post, and Tweeting back to me on a comment I made to John about the existence [...]

Verizon Repair fiasco continues…

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This morning, I called Verizon’s number to see what time a tech would be out to look at my dead landline

Much to my surprise, the auto-bot said the trouble ticket had been closed. Once again, using the magic word “Attendant” to cut through the voice recognition robot, I got a live human being [...]