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Having recently gone through my own personal quest to get Verizon to repair my landline, I feel compelled to share five tips to get better information and results out of the phone company. Business owners may want to note 3-5 in case they run into problems since they apply equally well. I know I’m not alone [...] At 9:48 AM, I received a call from a Verizon call center in Virginia, telling me that my landline service was fixed and if I had any questions or other problems, please feel free to call. This message was read by a human being working through a script. Meanwhile, there’s a Verizon truck parked outside, a [...] Verizon supervisors work on Sundays, it appears. I spent 10 minutes on the phone going over the repair status of my Verizon landline with a Verizon supervisor. I currently have dial-tone through a temporary jury-rig (hmm, reminds me, must take pictures) between my NIC and my neighbor’s. The sup was concerned that I didn’t get phone calls [...] Pull into my driveway at approximately 2:30 PM today to see the s local Verizon guy in front of my access box (NIC), and there’s a piece of gray wire coming out of it, looped around/across my neighbor’s fence perimeter. The wire crosses the fence on the other side of my neighbor’s lawn and is [...] At 11:40 AM, a Verizon supervisor — the second tier guys who actually know what the f*** is going on — called me back and clarified the status of the phone repair– 1) The copper is dead between my house and the distribution point, there are no alternatives, Verizon is going to have to dig and [...] This morning, I called Verizon’s number to see what time a tech would be out to look at my dead landline Much to my surprise, the auto-bot said the trouble ticket had been closed. Once again, using the magic word “Attendant” to cut through the voice recognition robot, I got a live human being who said [...] The Virginia State Corporation Commission (SCC)’s Division of Communications is my new BFF when it comes to dealing with Verizon. Earlier today, I filed a complaint on the SCC’s website, asking why it would take Verizon up to seven (7) days to come out and restore my dial tone. I subsequently exchanged several emails with a [...] |
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Copyright © 2010 Doug on IP Comm - All Rights Reserved |
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