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Verizon landline dialtone restored, but questions remain.

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At one point this morning, there were two Verizon trucks plus a contractor’s pickup with backhoe at the ready.

Turns out they only need a couple of shovels.

Around the corner, the lead Verizon tech of the day found damage that apparently had come from/around work done on the cable company box — a [...]

Monday morning and the disconnect between Verizon repair and Verizon call center — again

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At 9:48 AM, I received a call from a Verizon call center in Virginia, telling me that my landline service was fixed and if I had any questions or other problems, please feel free to call. This message was read by a human being working through a script.

Meanwhile,  there’s a Verizon truck parked [...]

Verizon repair Sunday phone call

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Verizon supervisors work on Sundays, it appears.

I spent 10 minutes on the phone going over the repair status of my Verizon landline with a Verizon supervisor.  I currently have dial-tone through a temporary jury-rig (hmm, reminds me, must take pictures) between my NIC and my neighbor’s.

The sup was concerned that I didn’t [...]