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More repair activity from Verizon this Saturday

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Pull into my driveway at approximately 2:30 PM today to see the s local Verizon guy in front of my access box (NIC), and there’s a piece of gray wire coming out of it, looped around/across my neighbor’s fence perimeter. The wire crosses the fence on the other side of my neighbor’s lawn and [...]

Verizon Repair fiasco continues…

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This morning, I called Verizon’s number to see what time a tech would be out to look at my dead landline

Much to my surprise, the auto-bot said the trouble ticket had been closed. Once again, using the magic word “Attendant” to cut through the voice recognition robot, I got a live human being [...]

Virginia PUC responds faster than Verizon landline repair

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My Verizon landline went dead on Monday. I filed a trouble ticket on Monday evening. At that time I was told that “the latest someone would be out to look at my line would be Monday, July 13, but if there’s someone free earlier, we’ll call you…”

Seven days for a tech to come [...]

Verizon wireline's 7 day service window

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If you want to know one of the supporting reasons why Verizon continues to lose landlines, it boils down to one word: service.

My Verizon landline died sometime yesterday. I placed a service call last night and was told the latest someone would show up would be July 13 – seven days from the [...]

Microsoft Office Communications Server gets another carrier

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Adam Uzelac — aka voiploser on Twitter — is tweeting Global Crossing rolling out Microsoft Office Communications Server (OCS) R2.   This makes two carriers that have embraced OCS for internal usage.

At VoiceCon this spring, Sprint was talking about its love for OCS and how it would save them a ton of money since [...]

MetaSwitch brings softswitch to Latin America

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MetaSwitch has announced a “strategic alliance” (i.e. reseller relationship) with Technology Bureau, a larger system integrator in Latin America.  Technology Bureau, headquartered in Buenos Aires, Argentine, is partnering with Metaswitch to deploy MetaSwitch technology for local operators in the region.

The two firms announced their joint sales strategy during a seminar program last week.  [...]

MagicJack femtojack?

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Enterprise VoIP Planet is reporting a jaw-dropper.  The magicJack guys are saying that they are making a femtocell-esque version of the magicJack device. For a few dollars more, magicJack will supposedly offer a USB device that will latch onto your cell phone signal and redirect an outbound call from a phone into the magicJack [...]

Alcatel-Lucent: Consumer spending survey says broadband good, PPV, mobile data not so much

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Over at TMCNet, Gary Kim has unearthed survey data generated by Alcatel-Lucent on global consumer telecommunications spending in these tight times.  People are cutting, but they’re going to keep VoIP and multi-channel video services (i.e. TV) pretty much the same.

Getting chopped are pay-per-view movies downloaded from the Internet and mobile data service. Customers [...]

HP moves deeper into telecom, UC

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Among the remaining titans of ICT (Information and Communication Technology), HP has taken advantage of the failings and chaos of other companies (i.e. Nortel) to expand its positions in the telecom and UC arenas.  In the convergence between IT and telecommunications, HP may have the upper hand.

Under an agreement rolled out earlier this [...]

Comcast goes cheap voice – announces international bundle

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Deja cheap minutes! Comcast has jumped onto the how-low-can-you-go bandwagon, announcing a bundle of 300 anytime international minutes for a flat fee of $15 (well, $14.95 per month.  This fits in with the preaching I did late yesterday about vanilla voice minutes and this morning’s manifesto about the third wave of voice communications being [...]