HD Voice News

Enterprise Connect 2012: Acme Packet SBCs Microsoft Lync


Orlando, Florida – SBC leader Acme Packet has announced UC vendor-neutral session management solutions with support for Microsoft Lync. The new solutions combine Microsoft Lync with legacy multivendor enterprise communications networks without compromising Microsoft Lync’s powerful enterprise voice features.

Key features of the announced solution sets include:

• Protocol normalization and interworking [...]

Microsoft Lync gets love from Zeacom at Enterprise Connect


Earlier this month, Zeacom (www.zeacom.com) announced that its contact center solution will interoperate with Microsoft Lync 2010. 

Official turn up is slated for June 1, 2011 and will enable Microsoft Lync users to “seamlessly” interop with Zeacom Communications Center (ZCC) contact center solution.   Customer service agents will get extra tools to improve service [...]