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	<title>Doug on IP Comm &#187; Global Crossing</title>
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	<link>http://dougonipcomm.com</link>
	<description>An independent voice on VoIP, telecom, and IP Communications</description>
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		<title>Level 3 acquiring Global Crossing</title>
		<link>http://dougonipcomm.com/2011/04/11/level-3-acquiring-global-crossing/</link>
		<comments>http://dougonipcomm.com/2011/04/11/level-3-acquiring-global-crossing/#comments</comments>
		<pubDate>Mon, 11 Apr 2011 15:45:14 +0000</pubDate>
		<dc:creator>Doug Mohney</dc:creator>
				<category><![CDATA[Carrier services]]></category>
		<category><![CDATA[acquisitions]]></category>
		<category><![CDATA[broadband]]></category>
		<category><![CDATA[Global Crossing]]></category>
		<category><![CDATA[Level 3]]></category>
		<category><![CDATA[M&A]]></category>

		<guid isPermaLink="false">http://dougonipcomm.com/2011/04/11/level-3-acquiring-global-crossing/</guid>
		<description><![CDATA[ <p>Level 3 (www.level3.com) is picking up Global Crossing (www.globalcrossing.com) for around $3 billion, including about $1.1 billion of debt on GC’s books and the rest in stock to GC shareholders.&#160;&#160; The total company will (well, would have) combine 2010 revenues of $6.26 billion and adjusted EBITDA of $1.27 billion “before synergies” (i.e., job cuts, [...]]]></description>
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<p>Level 3 (<a href="http://www.level3.com">www.level3.com</a>) is picking up Global Crossing (<a href="http://www.globalcrossing.com">www.globalcrossing.com</a>) for around $3 billion, including about $1.1 billion of debt on GC’s books and the rest in stock to GC shareholders.&#160;&#160; The total company will (well, would have) combine 2010 revenues of $6.26 billion and adjusted EBITDA of $1.27 billion “before synergies” (i.e., job cuts, streamlining) and $1.57 billion after “expected synergies.” </p>
<p>Global Crossing shareholders will get 16 shares of Level 3 common stock for each share of Global Crossing common or preferred stocked owned at closing. </p>
<p>Putting together the two companies is expected to add $300 million to the bottom line through “synergies” and reduce capital expenditures by about $40 million.&#160; Savings are expected to break out into 39 percent from network expenses, 49 percent from operational expense savings and 12 percent from the reduction in capital expenditures.&#160; Costs to merge the two are expected to cost between $200 to $225 million, with 55 percent coming from operational expenses (pink slips) and 45 percent for capital expenses. </p>
<p>In addition, the deal is expected to add Level 3’s free cash flow, improve Level 3’s credit rating, add an expanded service portfolio since Global Crossing has been focusing on adding more services, and give the combine company better reach into the enterprise between L3’s local fiber networks and GC’s services.</p>
<p>Singapore Technologies Telemedia, Global Crossing’s largest shareholder, will become a significant investor in Level 3 and get seats on Level 3’s board. </p>
<p>Some Wall Street analysts are skeptical.&#160; Piper Jaffray notes there were problems with Level 3’s earlier acquisitions, ranging from delays in integrating billing to “disruptions” in procurement and delayed installation times. However, “the company may have learned from its mistakes.”</p>
<p>It’ll also be interesting to see the regulatory comments. Level 3 does a lot of government business, so having a significant minority shareholder may cause some heartburn.</p>
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		<title>Everybody intros cloud-communications service for Enterprise Connect</title>
		<link>http://dougonipcomm.com/2011/02/28/everybody-intros-cloud-communications-service-for-enterprise-connect/</link>
		<comments>http://dougonipcomm.com/2011/02/28/everybody-intros-cloud-communications-service-for-enterprise-connect/#comments</comments>
		<pubDate>Mon, 28 Feb 2011 16:12:58 +0000</pubDate>
		<dc:creator>Doug Mohney</dc:creator>
				<category><![CDATA[Carrier services]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[Events]]></category>
		<category><![CDATA[IP Core]]></category>
		<category><![CDATA[CaaS]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[cloud telephony]]></category>
		<category><![CDATA[Global Crossing]]></category>
		<category><![CDATA[pay-per-seat]]></category>
		<category><![CDATA[Verizon Business]]></category>
		<category><![CDATA[XO]]></category>

		<guid isPermaLink="false">http://dougonipcomm.com/2011/02/28/everybody-intros-cloud-communications-service-for-enterprise-connect/</guid>
		<description><![CDATA[ <p>NOT from Orlando, Florida – Global Crossing, Verizon Business, and XO Communications all introduced cloud-based communications services today.</p> <p>You can find more information on XO’s rollout of its HD voice and video service on HD Voice News.&#160; Key points out of its release are 1) They’re supporting HD voice and video on an enterprise-basis [...]]]></description>
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<p>NOT from Orlando, Florida – Global Crossing, Verizon Business, and XO Communications all introduced cloud-based communications services today.</p>
<p>You can find more information on <a href="http://hdvoicenews.com/2011/02/28/xo-intros-hd-voice-and-video-service-working-with-neutral-tandem-for-off-net-calls/" target="_blank">XO’s rollout of its HD voice and video service</a> on <em>HD Voice News</em>.&#160; Key points out of its release are 1) They’re supporting HD voice and video on an enterprise-basis 2) Pay for service on a per-seat basis, with a choice of Cisco and Polycom phones.&#160; Key point NOT in XO’s release – They’re working with Neutral Tandem to exchange HD voice calls with other carriers. </p>
<p>Global Crossing (<a href="http://www.globalcrossing.com">www.globalcrossing.com</a>) had a rather generic announcement for its CaaS (Communication as a Service) introduction.&#160;&#160; You know, “combines company’s products, blah-blah, ‘pay-as-you-grow’ blah-blah, integral to our global cloud solution strategy, blah-blah, pay by the seat, blah-blah.”&#160; The distinct separator here is a mobile app that allows a user to join or host an audio conference from “popular mobile devices” (See, generic?) by clicking an icon and syncs meetings with users’ calendars.</p>
<p>Perhaps more interesting out of the Global Crossing announcement is it’s declaration that it’s developing additional cloud solutions to include virtual compute, storage and infrastructure capabilities, and a security offering, with future additions including a hosted app development environment and hosted software apps to “support strategic opportunities.” </p>
<p>I’m scratching my head wondering why GC just doesn’t announce it has bought a couple of hosting/cloud-y providers and be done with it.&#160; A strategic deal with Amazon would be cool too, but I’m shooting from the hip at the moment. </p>
<p>A write up of Verizon’s announcement on its UC Cloud/per-seat offering should be up later today… </p>
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		<title>Office Depot goes with Global Crossing</title>
		<link>http://dougonipcomm.com/2010/11/15/office-depot-goes-with-global-crossing/</link>
		<comments>http://dougonipcomm.com/2010/11/15/office-depot-goes-with-global-crossing/#comments</comments>
		<pubDate>Mon, 15 Nov 2010 15:42:51 +0000</pubDate>
		<dc:creator>Doug Mohney</dc:creator>
				<category><![CDATA[Carrier services]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[Global Crossing]]></category>
		<category><![CDATA[MPLS]]></category>
		<category><![CDATA[Office Depot]]></category>

		<guid isPermaLink="false">http://dougonipcomm.com/2010/11/15/office-depot-goes-with-global-crossing/</guid>
		<description><![CDATA[ <p>Global Crossing announced it has signed up a Big Deal with Office Depot, providing the company with a large MPLS network for “more than 100” Office Depot warehouse distribution centers and large customer sites in the U.S., Europe, China and Israel.</p> <p>It’s a three year, multimillion dollar contract providing Office Depot with a “strategic [...]]]></description>
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<p>Global Crossing announced it has signed up a Big Deal with Office Depot, providing the company with a large MPLS network for “more than 100” Office Depot warehouse distribution centers and large customer sites in the U.S., Europe, China and Israel.</p>
<p>It’s a three year, multimillion dollar contract providing Office Depot with a “strategic alternative network” in addition to its existing service provider.&#160; Global Crossing is providing a flexible usage-based billing model to help OD manage network throughput more efficiently and cost effectively.&#160; </p>
<p>In total, Office Depot has nearly 1,600 worldwide retail stores, a dedicated sales force, and $4.2 billion in e-commerce operations.&#160; Annual sales for OD are around $12.1 billion and the company employs around 41,000 people around the globe. </p>
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		<title>Global Crossing&#8217;s busy week: Buys Genesis Networks, announced 3Q10 results</title>
		<link>http://dougonipcomm.com/2010/11/03/global-crossings-busy-week-buys-genesis-networks-announced-3q10-results/</link>
		<comments>http://dougonipcomm.com/2010/11/03/global-crossings-busy-week-buys-genesis-networks-announced-3q10-results/#comments</comments>
		<pubDate>Thu, 04 Nov 2010 02:58:19 +0000</pubDate>
		<dc:creator>Doug Mohney</dc:creator>
				<category><![CDATA[Carrier services]]></category>
		<category><![CDATA[Financial]]></category>
		<category><![CDATA[financial report]]></category>
		<category><![CDATA[Genesis Networks]]></category>
		<category><![CDATA[Global Crossing]]></category>
		<category><![CDATA[M&A]]></category>
		<category><![CDATA[merger]]></category>

		<guid isPermaLink="false">http://dougonipcomm.com/2010/11/03/global-crossings-busy-week-buys-genesis-networks-announced-3q10-results/</guid>
		<description><![CDATA[ <p>The investment relations people at Global Crossing (www.globalcrossing.com) have to be crazy-busy this week.&#160; Just before announcing its third quarter 2010 results, the company announced it was acquiring global video services provider Genesis Networks. </p> <p>Global Crossing is picking up Genesis for about $27 million, including covering $15 million in debt.&#160;&#160; Genesis is described [...]]]></description>
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<p>The investment relations people at Global Crossing (<a href="http://www.globalcrossing.com">www.globalcrossing.com</a>) have to be crazy-busy this week.&#160; Just before announcing its third quarter 2010 results, the company announced it was acquiring global video services provider Genesis Networks. </p>
<p>Global Crossing is picking up Genesis for about $27 million, including covering $15 million in debt.&#160;&#160; Genesis is described as an “innovator in high-performance, rich-media and video-based solutions serving the world’s major broadcasters, producers, and aggregators of specialized programming.”</p>
<p>CEO John Legere said buying Genesis was a strategic acquisition for the company, getting it into the ability to add new and different value-added solutions for video requirements. Genesis assets includes a network stretching across 70 cities on five continents and linking international media centers through 225 on-net locations.&#160; </p>
<p>Customer of Genesis comprise “some of the most recognizable broadcast and program distributors in the world, including leading sports networks, news broadcasters, sports rights holders, news agencies and international broadcasters.”&#160; Secret sauce of the company includes its proprietary IRIS customer interface to give customers direct access and control over their global media distribution network; ther’s also a super-duper NOC in Manhattan to manage and monitor the global video network.</p>
<p>As for the third quarter 2010 results, Global Crossing announced consolidated revenue of $648 million, a sequential increase of 3 percent as reported, “invest and grow” revenue of $568 million, OIBDA of $109 million – a sequential increase of 17 percent as reported, and free cash flow use of $1 million, an improvement of $12 million sequentially.&#160; Accountants will note that OIDBA and free cash flow are not GAAP (Generally Accepted Accounting Principle) measurements.</p>
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		<title>Global Crossing adds new desktop and mobile collaboration apps</title>
		<link>http://dougonipcomm.com/2010/10/02/global-crossing-adds-new-desktop-and-mobile-collaboration-apps/</link>
		<comments>http://dougonipcomm.com/2010/10/02/global-crossing-adds-new-desktop-and-mobile-collaboration-apps/#comments</comments>
		<pubDate>Sat, 02 Oct 2010 20:50:56 +0000</pubDate>
		<dc:creator>Doug Mohney</dc:creator>
				<category><![CDATA[Carrier services]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[IP Core]]></category>
		<category><![CDATA[IP Edge]]></category>
		<category><![CDATA[Open source]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[desktop]]></category>
		<category><![CDATA[Global Crossing]]></category>
		<category><![CDATA[mobile]]></category>

		<guid isPermaLink="false">http://dougonipcomm.com/2010/10/02/global-crossing-adds-new-desktop-and-mobile-collaboration-apps/</guid>
		<description><![CDATA[ <p>While I was running around at Metaswitch Forum last week, Global Crossing (www.globalcrossing.com) introduced Global Crossing Connect Solutions, a family of apps for collaboration built around a standard API. The pair of new apps expand how its customers can use Global Crossing Ready-Access collaboration services.</p> <p>Global Crossing Connect Desktop enables users to join and [...]]]></description>
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<p>While I was running around at Metaswitch Forum last week, Global Crossing (<a href="http://www.globalcrossing.com">www.globalcrossing.com</a>) introduced Global Crossing Connect Solutions, a family of apps for collaboration built around a standard API. The pair of new apps expand how its customers can use Global Crossing Ready-Access collaboration services.</p>
<p>Global Crossing Connect Desktop enables users to join and manage Ready-Access audio calls through a simplified user interface. Participants and chairs of conferences can join and host meetings with single-click access, store and bookmark recurring audioconferences, make operator requests and access account settings. Chairs can view and moderate meetings, disconnect or mute lines, invite and manage participants and add security access codes without having to access multiple screens.</p>
<p>Available on Blackberry and Android, Global Crossing Connect Mobile integrates with phone calendars. Once installed, uses can host or join scheduled meetings with a single click.</p>
<p>Behind the two apps is the standard Global Crossing Connect API, so people can access Global Crossing’s service layer through using “common” web programming technologies.</p>
<p>It’s neat. I hope others do this with things like Windows Live…</p>
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		<title>Veraz (soon to be Dialogic) lands big GlobalCrossing win</title>
		<link>http://dougonipcomm.com/2010/09/07/veraz-soon-to-be-dialogic-lands-big-globalcrossing-win/</link>
		<comments>http://dougonipcomm.com/2010/09/07/veraz-soon-to-be-dialogic-lands-big-globalcrossing-win/#comments</comments>
		<pubDate>Tue, 07 Sep 2010 15:44:57 +0000</pubDate>
		<dc:creator>Doug Mohney</dc:creator>
				<category><![CDATA[Carrier services]]></category>
		<category><![CDATA[IP Core]]></category>
		<category><![CDATA[ControlSwitch]]></category>
		<category><![CDATA[Dialogic]]></category>
		<category><![CDATA[Global Crossing]]></category>
		<category><![CDATA[Veraz Networks]]></category>

		<guid isPermaLink="false">http://dougonipcomm.com/2010/09/07/veraz-soon-to-be-dialogic-lands-big-globalcrossing-win/</guid>
		<description><![CDATA[ <p>Veraz Networks (www.veraznetworks.com) – soon to be merged with Dialogic (www.dialogic.com) has landed a big win in Latin America.&#160; The company’s ControlSwitch platform is being used by Global Crossing (www.globalcrossing.com) to interconnect networks in several Latin American countries.</p> <p>Global Crossing is in the process of simplifying the management of its Latin American network.&#160; Veraz’s [...]]]></description>
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<p>Veraz Networks (<a href="http://www.veraznetworks.com">www.veraznetworks.com</a>) – soon to be merged with Dialogic (<a href="http://www.dialogic.com">www.dialogic.com</a>) has landed a big win in Latin America.&#160; The company’s ControlSwitch platform is being used by Global Crossing (<a href="http://www.globalcrossing.com">www.globalcrossing.com</a>) to interconnect networks in several Latin American countries.</p>
<p>Global Crossing is in the process of simplifying the management of its Latin American network.&#160; Veraz’s ControlSwitch provides the ability to centralize management functions, providing customers with improved response times.</p>
<p>Open interfaces on ControlSwitch enable GlobalCrossing to integrate its installed base of media getaways and legacy third party apps, so customers get service continuity.</p>
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		<title>Global Crossing carries MLB.com</title>
		<link>http://dougonipcomm.com/2010/07/12/global-crossing-carries-mlb-com/</link>
		<comments>http://dougonipcomm.com/2010/07/12/global-crossing-carries-mlb-com/#comments</comments>
		<pubDate>Mon, 12 Jul 2010 14:26:36 +0000</pubDate>
		<dc:creator>Doug Mohney</dc:creator>
				<category><![CDATA[Carrier services]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[IP Core]]></category>
		<category><![CDATA[Global Crossing]]></category>
		<category><![CDATA[MLB.com]]></category>

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		<description><![CDATA[ <p>Global Crossing (www.globalcrossing) has installed some heavy duty bandwidth at baseball stadiums around the country as a part of its deal with MLB.com.&#160; </p> <p>The company has installed 155 Mbps circuits to all 30&#160; Major League Baseball ballparks around the country and a whopping 2.5 Gbps circuit in New York to enable the MLB.com [...]]]></description>
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<p>Global Crossing (<a href="http://www.globalcrossing">www.globalcrossing</a>) has installed some heavy duty bandwidth at baseball stadiums around the country as a part of its deal with MLB.com.&#160; </p>
<p>The company has installed 155 Mbps circuits to all 30&#160; Major League Baseball ballparks around the country and a whopping 2.5 Gbps circuit in New York to enable the MLB.com site to deliver HD-quality video for 2,430 live games, as well as real time access to baseball news, stats, in-game video highlights and other information – with an assist from MPLS.</p>
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		<title>Putting markers down for HD Communications &#8211; Enterprise, North America, 2010</title>
		<link>http://dougonipcomm.com/2009/08/18/putting-markers-down-for-hd-communications/</link>
		<comments>http://dougonipcomm.com/2009/08/18/putting-markers-down-for-hd-communications/#comments</comments>
		<pubDate>Tue, 18 Aug 2009 19:49:39 +0000</pubDate>
		<dc:creator>Doug Mohney</dc:creator>
				<category><![CDATA[HD Communications]]></category>
		<category><![CDATA[HD voice]]></category>
		<category><![CDATA[business voip]]></category>
		<category><![CDATA[Cablevision]]></category>
		<category><![CDATA[Global Crossing]]></category>
		<category><![CDATA[Verizon Business]]></category>

		<guid isPermaLink="false">http://dougonipcomm.wordpress.com/?p=444</guid>
		<description><![CDATA[ <p>During the VoIP Users Conference (VUC) call last Friday, I put down my markers for the advance of HD Voice in North America, using the statements and actions of various service providers to provide context for my predictions.</p> <p>The benchmarks I used were&#8211;</p> Cablevision&#8217;s rollout of hosted HD Voice service  this summer &#8211; The [...]]]></description>
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<p>During the VoIP Users Conference (VUC) call last Friday, I put down my markers for the advance of HD Voice in North America, using the statements and actions of various service providers to provide context for my predictions.</p>
<p>The benchmarks I used were&#8211;</p>
<ul>
<li>Cablevision&#8217;s rollout of hosted HD Voice service  this summer &#8211; The leading/bleeding edge</li>
<li>Global Crossing&#8217;s  one-off HD projects today, with work on an automated HD voice conferencing product rolling out within 6-9 months &#8211; Leading edge</li>
<li>Verizon Business talk of HD Voice within its user base, with early adoption in 2010 and general adoption in 2011 &#8211; Conservative</li>
<li>Cox Communications saying they expect HD in 2011 &#8211; Very conservative.</li>
</ul>
<p>Looking at those four different data points, I believe that 2010 will be the year of HD Voice in the enterprise space in North America.</p>
<p>I&#8217;ll do a discussion of the consumer space and HD for North America tomorrow&#8230;</p>
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		<title>Microsoft Office Communications Server gets another carrier</title>
		<link>http://dougonipcomm.com/2009/07/07/microsoft-office-communications-server-gets-another-carrier/</link>
		<comments>http://dougonipcomm.com/2009/07/07/microsoft-office-communications-server-gets-another-carrier/#comments</comments>
		<pubDate>Tue, 07 Jul 2009 13:42:14 +0000</pubDate>
		<dc:creator>Doug Mohney</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Global Crossing]]></category>
		<category><![CDATA[Microsoft OCS]]></category>
		<category><![CDATA[Microsoft Office Communications Server]]></category>
		<category><![CDATA[phone company]]></category>
		<category><![CDATA[Sprint]]></category>
		<category><![CDATA[VoIP]]></category>
		<category><![CDATA[VoIP technology]]></category>

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		<description><![CDATA[ <p>Adam Uzelac &#8212; aka voiploser on Twitter &#8212; is tweeting Global Crossing rolling out Microsoft Office Communications Server (OCS) R2.   This makes two carriers that have embraced OCS for internal usage.</p> <p>At VoiceCon this spring, Sprint was talking about its love for OCS and how it would save them a ton of money since [...]]]></description>
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<p>Adam Uzelac &#8212; <a href="http://twitter.com/voiploser">aka voiploser on Twitter</a> &#8212; is tweeting Global Crossing rolling out Microsoft Office Communications Server (OCS) R2.   This makes two carriers that have embraced OCS for internal usage.</p>
<p>At <a href="http://www.voicecon.com/">VoiceCon</a> this spring, Sprint was talking about its love for OCS and how it would save them a ton of money since the company was consolidating onto one PBX platform &#8212; an important thing, given Sprint&#8217;s current financial straits.</p>
<p>Critics of OCS hype at VoiceCon noted the platform didn&#8217;t have any good answers for survivability or E-911 support and that Microsoft wasn&#8217;t expected to roll out something with both features to make OCS a &#8220;true&#8221; PBX replacement in 2010 with Release 3.</p>
<p>VoIPLoser, er Adam, says Global Crossing will tackle the survivability issue with more servers and E-911 through the use of cell phones.</p>
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		<title>HD Communications: The Third Wave</title>
		<link>http://dougonipcomm.com/2009/06/25/hd-communications-the-third-wave/</link>
		<comments>http://dougonipcomm.com/2009/06/25/hd-communications-the-third-wave/#comments</comments>
		<pubDate>Thu, 25 Jun 2009 14:46:02 +0000</pubDate>
		<dc:creator>Doug Mohney</dc:creator>
				<category><![CDATA[HD Communications]]></category>
		<category><![CDATA[HD voice]]></category>
		<category><![CDATA[business voip]]></category>
		<category><![CDATA[consumer VoIP]]></category>
		<category><![CDATA[France Telecom]]></category>
		<category><![CDATA[G.722]]></category>
		<category><![CDATA[Global Crossing]]></category>
		<category><![CDATA[HD Commmunicatiions]]></category>
		<category><![CDATA[Optimum Lightpath]]></category>
		<category><![CDATA[phone company]]></category>
		<category><![CDATA[telecom]]></category>
		<category><![CDATA[Verizon]]></category>
		<category><![CDATA[Verizon Business]]></category>
		<category><![CDATA[VoIP technology]]></category>

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		<description><![CDATA[ Or why you should care about wideband. Really. <p>Voice communications is entering into its third wave of evolution.  A third wave move to HD Communications represents an opportunity for carriers to redefine themselves and reassert their superiority relative to the &#8220;me too&#8221;  VoIP service providers that have driven cost down, but at the price [...]]]></description>
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<h1><strong><em>Or why you should care about wideband. Really.</em></strong></h1>
<p>Voice communications is entering into its third wave of evolution.  A third wave move to HD Communications represents an opportunity for carriers to redefine themselves and reassert their superiority relative to the &#8220;me too&#8221;  VoIP service providers that have driven cost down, but at the price of quality.</p>
<p><strong>The First Wave: Phone 1.0</strong></p>
<p>Defining the first wave of voice is easy: Phone 1.0, our good friend the PSTN/POTS.  In the beginning, standards were set, copper was pulled, and many people got phone service.  The quality of the voice call was defined between 30 KHz and 3000 KHz over a 56Kbps analog phone line and reliability was written into the DNA of generations of phone people as five nines.</p>
<p>It was easy to set (dictate) standards because universal voice service was driven by a government sanctioned monopoly.  But that same monopoly stifled innovation and kept prices artificially high.</p>
<p><strong>The Second Wave: Convenience and Cost</strong></p>
<p>The second wave of voice communication delivered convenience and lowered cost – C&amp;C, if you prefer.  Monopolies were broken up, IP and VoIP battered their way into common wisdom and the concept of the Next Generation Network (NGN) was born.</p>
<p>Everyone gained convenience in the second wave, the biggest example being mobility delivered via cellular carriers.  Web sites can now be voice enabled and the tools are available for various mashups between applications and voice.</p>
<p>Competition and VoIP also drove down costs. In less than a decade, VoIP moved from a novelty to the primary way to move around phone calls on long distance calls, pushing down costs to where carriers now charge fractions of pennies per minute for calls.</p>
<p>The two pillars of the second wave were driven from the &#8220;bottom up&#8221; by consumers and innovative companies working to outmaneuver the resource-rich but innovation slow incumbent carriers – and then by incumbent carriers who saw the advantages in leveraging technology to make their own operations more efficient.</p>
<p>However, convenience and cost didn&#8217;t come without a price.   The sacred definitions of what a voice call over the PSTN should sound like from end-to-end got trashed – quality was lost.  Cellular networks compressed voice calls in the name of spectral efficiency and then transcoded them over to the PSTN. VoIP provided the ability to cram more calls on leased lines, but compression, transcoding, and codecs all inflicted their own small insults.</p>
<p>In addition, the PSTN – good old Phone 1.0 – provided an out for anyone using VoIP.  You don&#8217;t have to peer, you can route a call onto the PSTN for pennies a minute and if the call doesn&#8217;t sound good, you can always blame it on the legacy network.</p>
<p><strong>The Third Wave of HD Communications:  Raising and restoring quality</strong></p>
<p>Emerging today around the world, HD communications is about raising the bar for quality, while restoring quality to voice communications.   High-quality voice with the baseline G.722 wideband codec is about five times better than the stock PSTN call.   Big business already recognizes that high-quality voice is a big winner today for conference calls and international calls  Using HD, people understand what is being said better because there&#8217;s more audio information to use and less need to &#8220;process&#8221; to fill in the blanks with a foreign speaker or sorting out who is who on a conference call.</p>
<p>More importantly, HD is about restoring quality to end-to-end voice communications.  If a service provider is delivering high quality voice, it has to make sure that every part of the call is the best from end-to-end; there&#8217;s a lot less slack for blaming it on the other guy.  More importantly, you want &#8220;the other guy&#8221; to deliver his end of the call in HD so everyone gains the benefit, rather than descending to lowest common denominator.</p>
<p>The third wave will be more top-down than bottom up for two key factors.  Organizations that recognize the value of high quality voice – C-level executives, enterprises – are willing to write the checks to pay for quality.  Service providers recognize that those organizations expect a higher level of service and will pay for it – plus they want escape the downward spiral rat trap of cheap minutes.</p>
<p>While there are some &#8220;bottom-up&#8221; push from hosted VoIP business service providers looking to different themselves and conferencing services looking for an edge in the marketplace, the vast majority of providers who <a href="../2009/06/16/vonage-confirms-no-hd-communications-in-the-near-future/">originally dove into VoIP from the &#8220;bottom&#8221; looking to snap business away from larger carriers</a> figure they have enough to do with pennies per minute.</p>
<p>Ultimately, cellular carriers will move to high quality voice because people will want more out of their phones.  Availability of broadband and smartphones means that there&#8217;s little excuse to not be able to implement HD voice.</p>
<p><strong>How far are we from the third wave? The trinity of handsets, service providers and customers</strong></p>
<p>For the third wave of HD communications to catch on, you need to have customers who want high quality voice, handsets that support (i.e. have baked in) HD voice, and service providers who can deliver the service from end-to-end.</p>
<p>In Europe, the trinity already exists, with <a href="../2009/06/22/key-highlights-from-france-telecoms-hd-voice-deployment/">France Telecom</a>, BT, and other European carriers signing up customers.  By the end of the year, those carriers will start exchanging HD voice calls with one another.</p>
<p>Within the U.S., there are a lot of islands of HD, little pockets of business hosted VoIP service providers that are not (so far) talking to each other.  However, those islands will start to be pushed to talk to Europe and to each other.</p>
<p>Asia moves forward with HD as carriers in Australia, Korea, and Japan all moving to implement services for consumers and businesses.</p>
<p>Enterprises are going to continue to be the first HD adopters.  <a href="../2009/06/18/hd-communications-global-crossing-details-hd-voice-vision/">Global Crossing is already</a> doing one-off HD conferencing for its elite customers and is in the process of productizing HD conferencing.  Optimum Lightpath, a division of Cablevision, has <a href="../2009/06/08/158/">taken the lead among cable companies</a> to provide hosted HD voice for its customer base.</p>
<p>Verizon Business may provide the most interesting sign post for HD.  It believes that, among its customer base of large enterprises, the earlier <a href="../2009/06/16/verizon-business-hd-voice-early-adopters-2010-general-adoption-2011/">adopters of HD will show up in 2010</a>, with widespread demand occurring in 2011.</p>
<p><strong>Bottom line</strong></p>
<p>HD communication is happening, and it starting to move faster.</p>
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