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Having recently gone through my own personal quest to get Verizon to repair my landline, I feel compelled to share five tips to get better information and results out of the phone company. Business owners may want to note 3-5 in case they run into problems since they apply equally well. I know I’m not alone [...] Clone-Wars DIGEX colleague John Todd had some issues with his Comcast service a couple of days ago and posted his difficulties on social media (Facebook, Twitter). Within a few hours, Comcast’s “hit squad” was following up on John’s post, and Tweeting back to me on a comment I made to John about the existence of the [...] This morning, I called Verizon’s number to see what time a tech would be out to look at my dead landline Much to my surprise, the auto-bot said the trouble ticket had been closed. Once again, using the magic word “Attendant” to cut through the voice recognition robot, I got a live human being who said [...] If you want to know one of the supporting reasons why Verizon continues to lose landlines, it boils down to one word: service. My Verizon landline died sometime yesterday. I placed a service call last night and was told the latest someone would show up would be July 13 – seven days from the time I [...] |
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