Adding Yet Another Not-so-New VoIP trick, Verizon Business has added local inbound calling and routing to its VoIP services — “VoIP Inbound with Local Originations.”
A local phone number can be directed to anywhere to deliver calls to either traditional or IP-based contact centers and is billed as a “cost-effective alternative” to remote call forwarding. Inbound calls can also be redistributed as needed or rerouted in case of emergency – like say a big February snow storm keeping people out of the office for 4 days…
Veolia Transportation – think SuperShuttle and ExecuCar – is the testimonial customer using the service. The new solution will replace remote call forwarding, saving money on both toll-free calls and remote call forwarding.