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Belkin Gigabit powerline network adapter – Tech support lame

I bit the bullet yesterday and upgraded the firmware on my Belkin gigabit powerline adapters.

Now, I’m not quite sure what it fixes, because Belkin’s support page doesn’t say and the firmware upgrade is labeled beta.  I emailed an inquiry earlier this week to Belkin tech support– it’s been at least a couple of days — and haven’t heard back.   So, no joy there.

Running the upgrade on my set of adapters doesn’t tell you much.  During the process, you get a Jah-Jah Binks written warning: “Please, don’t remove neither the ethernet cable or power supply.”   Firmware version listed before upgrade is 22058.  After completion, 22207.

Initial results to date on the upgrade have been disappointing, with a lot of power cycling of devices, but I’ll see how it goes throughout the day.

And P.S. – There’s no option to roll back to the earlier firmware version, so you’re stuck if you upgrade to the beta.

One observation I’d like get confirmation on: It appears the Belkin gigabit powerline network adapter and the Netgear 85 Mbps powerline bridge don’t play well together.  Having both devices on the same home wiring seems to cause mutual assured soft failure, rather than both of them defaulting back to the standard 14 Mbps speed.

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6 comments to Belkin Gigabit powerline network adapter – Tech support lame

  • [...] real world terms, this is water under the bridge, I installed the beta-labeled firmware a couple of days after sending the email to Belkin tech support, but haven’t had a chance to [...]

  • Luis

    I haven’t installed the beta firmware, but I’m getting disconnects every few hours or days. I live in a house that was built within the last 3 years so I don’t think the wiring is to blame.

  • greg

    i am on the upgraded firmware and get the disconnects trying to perform the most simple of tasks, but then it will be fine streaming media all over the house for hours…

  • Phily

    After using the adapters after my old Netgear 200 units gave up the ghost I got a pair of Belkin Gigabit adapters – using them in the same sockets as my old Netgear units (they are now in the trash) and their speed isn’t any better – but now I have another problem, the connection through them drops at random.
    Try doing ping tests to a device on the far end of the Belkin Gigabit connection, I’ve noticed i get dropped pings every 5-10 pings. Very annoying…

  • Phily

    Just updated using this updater: http://en-uk-support.belkin.com/app/answers/detail/a_id/835/kw/Gigabit%20Powerline/r_id/166
    Now running 23569 firmware – seems to have resolved my ping/connection drop issues. I can now see the units swapping between the higher and lower homeplug speeds with the indicator light swapping from blue to amber semi randomly. Kinda annoying you can’t see the speeds in a windows app like yea can with the Netgear units…oh mumm

  • Doug Mohney

    I was going to suggest upgrading the firmware; the newer version was more stable.

    The lack of software tools provided with the Belkin is a pretty big oversight.

    I may go complain to Belkin at CES about it if I find 5 minutes in my schedule. The Gigabit devices provide more raw speed than the 70Mbps Netgear 4 port Powerline bridge devices, but the Netgear devices have 4 ports and better software.

    On a per-port/device basis, I would have to buy another two or three Gigabit devices AND play cable swap in some instances.

    Here’s to hoping Belkin rolls out a 4 port Gigabit Powerline adapter at CES…

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